Contact us
- General help: hello@yap-r.com
- Privacy & your data: privacy@yap-r.com
- Security issues: security@yap-r.com
We're a small team — we read everything and aim to reply within a few business days.
Common questions
- Billing & subscriptions — purchases, renewals, and refunds are handled by Google Play under your store account. Manage or cancel anytime in Play Store → Profile → Payments & subscriptions. Refunds follow the store's refund policy.
- My voice clone sounds wrong — re-record your samples in a quiet room: Me → Your voice clone → Re-record. Distance from the mic and background noise matter more than anything else.
- Translation missed something — machine translation is an aid, not a certified interpreter. For anything high-stakes (medical, legal, immigration), verify with a qualified human.
- Delete my account or voice data — you can do both in-app, or see the account deletion page if you've lost access.
- Report AI-generated content or misuse — if you believe Yapr's synthesized audio is being misused (for example, someone cloned a voice that isn't theirs), email security@yap-r.com and we'll investigate.
Your data, in short
We don't store your conversation audio or transcripts, we never sell data, and your voice clone is deletable at any time. The full details live in the Privacy Policy and the Biometric Data Schedule.
See also: Terms of Service · Subprocessors · Accessibility · Delete your account